Job Description:

Reports to the Director of Admissions and Transfer Affairs.  This position serves as student service representative at the Welcome Center, assists students, staff and the general public on a variety of admission and transfer related matters, including academic degrees, testing services, admission and transfer related policies and procedures.

1. Assists visitors and students in person, phone and e-mail correspondence, providing admission forms, quick information and other related enrollment service materials and admission status information to prospective applicants.
2. Evaluates application documentation, ensuring completeness, authenticity, and readiness for file review and acceptance into the college.
3. Maintains a daily log of applications, transcripts, and inquiries for daily data entry processing to ensure 48 hour turn-around of received applications.
4. Serves as back-up to Admissions during non-peak periods.
5. Ability to work some evenings and weekends as required.
6. Performs other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS:  Two years of full-time or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications; computer proficiency with Microsoft office programs, such as Word and Excel; ability to work in a fast-paced, high-volume office; ability to work as part of the College's frontline team, as well as work independently; excellent communication, organizational skills and writing skills; ability to work effectively with a diverse faculty, staff, and student body.

PREFERRED QUALIFICATIONS: Experience with admissions, outreach, and recruitment policies and procedures in a community college setting; bilingual (English/Spanish); Crystal software system experience; Banner Information System experience; and Associate's degree or higher.

EQUIVALENCY STATEMENT: Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

COMPENSATION: Weekly salary: $540.29. Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Dean of Human Resources), plus a comprehensive State benefits package. 

STARTING DATE:  December, 2009

HOURS: 37.5 hours. (Ability to work some evenings and weekends as needed.)

FUNDING SOURCE:  State (subject to available funds)

Additional Information:
Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

Application Instructions:

Applicants interested in applying MUST submit the following documents via online:

• Resume/CV
• Letter of Interest (Cover Letter) and
• List of references with names, addresses, & telephone numbers of three professional references

DEADLINE:  Screening will begin with applications received by November 20, 2009.   Additional applications may be considered until position is filled.

Returning applicants - Login to your Holyoke Employment Account to check completed application.

Frequently Asked Questions (FAQ's)